Privacy Policy

Last Updated: March 2026

Shanaya eCom Pty Ltd (ACN 630 782 375) operates Orderoo and related services available through our websites, mobile applications, and platforms.

Food delivery and alcohol delivery services are provided through orderoo.com.au and the Orderoo mobile applications. Home services may be booked through services.orderoo.com.au.

This Privacy Policy explains how we collect, use, share, and protect the personal information of users who interact with our platforms.

By accessing or using Orderoo or any related services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with Orderoo or our related platforms, we may collect both personally identifiable information (PII) and non-personally identifiable information (non-PII), including but not limited to:

• Name

• Email address

• Mobile phone number

• Service or delivery address

• Demographic information

• Payment information (if applicable)

• Information collected when you access and use our services, including device information, location, and network carrier

• Geolocation data

• Usage patterns and preferences

2. How We Use Your Information

We may use and share the information you provide with third-party service providers for the following purposes:

• To provide and manage services offered through Orderoo and our related platforms

• To facilitate deliveries and service bookings

• To connect users with restaurants, merchants, delivery partners, or service professionals where applicable

• To personalise the website, mobile apps, or services for you

• To perform behavioural analytics to improve our products and services

• To communicate with you regarding orders, bookings, enquiries, or customer support

• To periodically send promotional emails about new services, special offers, or other information we believe you may find relevant (where permitted by law)

• To maintain records and comply with legal or regulatory obligations

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, resolve disputes, and comply with legal requirements.

3. Data Deletion Request

Your data privacy is important to us. If you wish to delete your account and personal data from Orderoo, you have the following options:

a) In-App Account Deletion

1. Open the Orderoo app on your device

2. Go to the Profile section

3. Click Account Settings

4. Select Manage Account

5. Choose the option to Delete Account

By following these steps, your account will be deleted and your personal information removed from our system, subject to legal or business retention requirements.

b) Email Request for Account and Data Deletion

You may request deletion of your account and data by emailing:

help@orderoo.com.au

Please include your registered phone number or email address to help us locate your account.

Once the account is deleted, personal information associated with the account will be removed unless we are required to retain certain information to comply with legal or regulatory obligations.

4. Security Measures

We are committed to ensuring the security of your information.

To prevent unauthorised access or disclosure, we implement appropriate security measures including:

• Encryption technologies

• Secure servers

• Access controls

• Internal data protection procedures

While we take reasonable precautions to protect your information, no online system can guarantee absolute security.

5. Third-Party Links and Data Sharing

Our websites or platforms may contain links to other websites. Once you leave our platform using these links, please note that we do not control those external websites and cannot be responsible for the protection and privacy of information you provide while visiting them.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Technology and platform providers

• Payment processing providers

• Analytics and marketing service providers

• Restaurants, merchants, delivery partners, or service professionals fulfilling orders or bookings through our platforms

These parties are required to maintain the confidentiality and security of your information.

We do not sell personal information to third parties.

6. Cookies and Tracking Technologies

Orderoo may use cookies and similar tracking technologies to:

• Improve website functionality and user experience

• Analyse traffic and usage patterns

• Deliver relevant marketing and advertisements

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our platform.

7. User Rights

You have the right to:

• Access personal information we hold about you

• Request corrections to inaccurate or outdated information

• Request deletion of your personal data

• Object to certain processing activities where permitted by law

To exercise these rights, please contact us at:

help@orderoo.com.au

8. Children's Privacy

Orderoo services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected inadvertently, we will take steps to delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on our website. Where significant changes occur, we may notify users through the platform or via email.

10. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Shanaya eCom Pty Ltd
ACN: 630 782 375

Email: help@orderoo.com.au

Thank you for using Orderoo and our related services. We are committed to protecting your privacy and ensuring the security of your personal information.